Serious Scalding Incident
We were approached by a major builder to conduct an audit of the evidence regarding an incident of scalding in the East of Scotland. The builder was recommended to our Consultancy by a major manufacturer of heating equipment: who was aware of our existence through their membership of the KIWA Certification Scheme.
It was agreed that we would have full access to all the information that was in the possession of the builders with regard to the scalding incident and that we would also be able to discuss the incident with concerned parties. The purpose of the investigation was to ascertain if, in our view there, was any action or inaction on the part of anyone involved that may have led to, or contributed to, this incident. We were to ascertain if there was any action that anyone might be required to take so as to limit any future possible occurrences. We were able to advise the client that they had fully complied with the requirements of national legislation and that we found no issues of malpractice.