RAH Consultancy will conduct investigations into product failure acting as an industry expert. We maintain access to independent Fittings and Materials Testing Laboratories who are capable of undertaking testing to our requirements to assess reasons for failure.
This work has been an integral part of our business for the past 13 years. We would normally assess products against the quality requirements of the British and European Standards appropriate to the device: unless more specific requirements were stated in the supply contract. The work invariably entails an investigation into the method of installation, as often, product failure can be wholly or partly due to incorrect installation.
Product failure can also arise due to failure to meet contractual specifications. Issues have arisen where the item supplied was not as specified, for instance a gate valve was required by the purchaser to meet the requirements of BS 5163. The supplier who was awarded the contract was suspected of providing valves not of the specification supplied in the tender. Inspection and testing against the specification proved this was so.